Shipping Information
Most items ship from our warehouse in Durham, NC. Please keep in mind that it can take a week or more for items to ship from us to West Coast destinations via UPS and weekends and holidays can slow delivery. Your patience is appreciated. If you can't wait, please select a faster shipping method such as UPS 2nd Day Air or UPS Three Day Select.
If the method of shipping you select includes tracking, you will be e-mailed tracking information within 24 hours of shipment. These e-mails may come from VoodooTactical.Net, our parent company, or the carrier, at our discretion.
Military Mail: We welcome APO/FPO orders and are glad to ship to our men and women in uniform, as well as the many civilians supporting them. We do not consider APO and FPO shipments to be international, and we ship to APO/FPO addresses via Priority Mail.
Most mail is delivered to APO/FPO addresses within one to two weeks.
International: We offer multiple methods of international shipping, but they usually break down into two categories: slow and cheap or fast and expensive. If you select a slow and cheap method, please expect your package to take from two to four weeks for delivery, sometimes longer due to delays in customs. UPS Worldwide Expedited shipping usually arrives in four to seven business days and is highly recommended for international orders. For speedy, secure delivery to international addresses, you can also use Bongo (below), an international shipping consolidator and forwarded. If you sign up for Bongo, we ship the item to them and they handle the international shipping.
The quality and timeliness of Postal Services deliveries in other countries varies. As a result, orders sent to addresses outside the United States via Air Mail are sent at the customer's risk. We recommend purchasing insurance. If you want a quick delivery, please select a UPS shipping method.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Customs fees are usually collected by the carrier on delivery but may also be billed later. We will not ship items as gifts, only as commercial samples or merchandise. Please do not ask us to commit fraud by reporting an artificially low price on our customs paperwork.
Not all items are available for sale outside the U.S. Some of the items we sell may be prohibited for sale outside the U.S. by eBay or by the U.S. government. We will not ship such items outside the U.S. This includes, but is not limited to, handcuffs, pepper spray, firearms parts, firearm scopes, and gun magazines.
If you buy an item that is illegal to import into your country, your state or municipality, or if your item is confiscated by customs officials for any other reason, we cannot refund you. You, the buyer, are responsible for knowing your local laws and determining the legality of your purchase.
FOB Origin: All items ship FOB Origin. This means that once we have safely delivered it into the hands of UPS, the Postal Service, or another carrier, we are not responsible for any damage, loss or other non-delivery or miss-delivery issues (it does happen, although rarely). We will gladly work with you to help you sort out any problem and to facilitate delivery, but once it is out of ours hands we can no longer be responsible for your item. We recommend purchasing the optional package insurance if you are concerned about your package.
Address Accuracy and Address Correction: Our systems automatically ship to the address you provide during checkout. Please ensure its accuracy. We also reserve the right to pass along to you any fees assessed by the carrier to address-correct your package once it is underway.
If you provide an inaccurate address or your package is refused or returned for any reason that is not our fault, we will not refund you the shipping costs and may assess an additional charge if the carrier charges us to return the item to us (a common UPS practice). If you want us to re-ship your item, you will have to pay shipping costs a second time. If you do not want it re-shipped, we will treat your package as if it was a return.
Free Shipping Promotions:
We occasionally offer free shipping promotions. Free shipping applies ONLY to domestic U.S. shipping addresses and may not include Hawaii, Alaska, Puerto Rico, APO and other address outside the lower 48 states.
If you return an item that was shipped with free shipping, we will deduct the cost of shipping that item from the amount of your refund.
